Frequently Asked Questions (FAQ)
9. Frequently Asked Questions (FAQ)
Last updated: October 19, 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays and other circumstances outside our control.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across the United States.
Do you offer returns?
Yes, Paw and Nest Home offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
Please refer to our Returns and Refund Policy for full details and conditions.
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Please wait for our approval and return instructions before sending any item back.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for return shipping to that address.
This does not limit any consumer rights that apply under applicable law.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method, subject to applicable law and payment provider requirements.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps in accordance with applicable consumer protection laws.
How can I contact Paw and Nest Home?
If you have any questions about your order, shipping, returns or products, please contact us at:
Please include your order number when contacting us about an existing order so we can assist you more efficiently.