3. Privacy Policy

Last updated: October 19, 2026

This Privacy Policy describes how Paw and Nest Home collects, uses and protects your personal information when you visit or make a purchase from pawnest-home.com.

By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy, subject to applicable law.

Information We Collect

When you visit our website or place an order, we may collect information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order details

7. Payment confirmation details

8. Device and browser information

9. IP address

10. Website activity, such as pages viewed and products added to cart

We collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How We Use Your Information

We may use your information to:

1. Process and fulfil your order

2. Send order confirmations and shipping updates

3. Respond to customer service requests

4. Manage returns, refunds and exchanges

5. Improve our website and shopping experience

6. Detect fraud and address security issues

7. Send marketing emails, where permitted and where you have subscribed or otherwise provided consent as required by law

8. Comply with applicable legal and tax obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be processed and stored through Shopify's systems, databases and applications in accordance with Shopify's privacy practices.

Payments

Payments are processed through trusted payment providers.

Paw and Nest Home does not store full credit card details.

Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

These providers handle payment information according to their own privacy policies and security practices.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business.

This may include:

1. Shopify

2. Payment processors

3. Shipping carriers

4. Suppliers and fulfilment partners

5. Customer support tools

6. Email marketing platforms, where applicable

7. Analytics and website performance tools

We share information only where reasonably necessary to provide our services, process orders, fulfil our business operations or comply with applicable legal requirements.

Direct Supplier Fulfilment

Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.

This may include your name, shipping address, order details and contact information where necessary to process and deliver your order.

Where required, we take reasonable steps to ensure that personal information is handled appropriately when shared with overseas service providers.

Marketing Emails

If you subscribe to our email list, we may send you updates about new arrivals, special offers, sale events and store news, subject to applicable law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

info@pawnest-home.com

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.

You can manage cookies through your browser settings. Some cookies are necessary for the website to function properly.

Where required by applicable law, we will seek your consent before using non-essential cookies or similar tracking technologies.

Data Security

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We use trusted platforms and service providers to help protect your information.

Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.

When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable law